How to Start a Return

Contact Customer Support within 30 days of receiving your order:

Email: support@casaveloria.com
Phone: +1 (510) 201-1890

  1. Request an RMA (Return Merchandise Authorization) number.
  2. You will receive a prepaid return label. Print and affix it to your package.
  3. Clearly write the RMA number on the outside of the package.
  4. Send the opened or unopened product back to the address below within 30 days of receipt.

Return Address

2335 Lanning Way
San Jose, CA 95133

Refunds

  • Once received and verified, a refund will be issued to your original payment method.
  • Refunds typically post within 3–5 business days, depending on your bank.